30 days return option
It is important to Star Piercing that you are completely satisfied with our piercing and jewelry products. We therefore grant a voluntary right of return for 30 days from the date of dispatch.
We reserve the right not to accept returns if the rules are not adhered to.
Reasons for a return:
- not liked
- wrong size ordered
No return option if:
- The item has been worn/tried on
- Damage to the item (by the customer)
- SALE items
- tools
- Care products
- yard goods
- Sterile piercing
Important to know:
- If you have selected invoice or e-invoice as your payment method, please wait until you receive the invoice correction by e-mail before paying.
- No new invoice will be sent in paper form
- If you have already paid via prepayment (Twint, credit card, etc.), we will load the credit to your Star Piercing customer account.
- If you would like to have the credit refunded to your payment method, please note this on the return shipment.
- Sufficient postage must be paid (usually CHF 1.20 letter post). Unstamped returns will be charged.
- If you would like to exchange an item, please place a new order directly in our online store.
- We will charge a processing fee of CHF 15 for excessive or bulk returns.
It's that simple:
- Mark the items to be returned on the invoice or delivery bill.
- Pack the items safely and securely so that they survive transportation undamaged (it is best to use the cardboard box you received and glue the two sides together - do not use a normal envelope!)
- Pay sufficient postage (usually CHF 1.20 letter post)
- Send the item including invoice/delivery bill back to the address below.
Return address:
Star Piercing GmbH
Schellenrainstrasse 7
6210 Sursee