FAQ - Frequently asked questions

The Swiss online store Star Piercing ships piercings, piercing accessories and jewelry to Switzerland and Liechtenstein.

Further information: Shipping

The delivery time for our piercings is usually no longer than two days. If you order from us by 16:00 on weekdays, your shipment will be in your letterbox the following working day!

Our piercings are individually packed in small transparent bags or hard plastic boxes and sent softly padded in a flat cardboard box, which usually fits in the slot of your letterbox. However, you can also purchase additional gift packaging from us, such as satin bags in gold, silver or black as well as in colored organza, to keep your jewelry even more beautiful.

If you are not satisfied with your order, you naturally have the option of returning it to us.

We grant you a 30-day right of return (from the time of dispatch). Reasons for returning your order may be, for example, that you do not like the goods or that you have ordered the wrong size.
You do not need to contact us to return one or more items.
Mark the item to be returned on the invoice/delivery bill and send it back to us packaged and protected. Frank the package sufficiently (usually CHF 1.20 letter post) and send the item back to us. As soon as we receive your return, you will not only be credited the amount, but you will also receive an adjusted invoice via e-mail as a PDF. If you have already paid via PayPal, credit card, TWINT, Apple Pay, Google Pay, Postfinance, Samsung Pay or prepayment, we will refund the amount of the returned item as a credit to your personal customer account. If you would like the refund to be made to the payment method you used, please note this on the return shipment.
If you only need an item in a different size, you can order it again directly in the webshop and offset it against your credit.

Further information: Returns and exchanges

At Star Piercing you have various options for payment. You can pay by invoice and receive a QR payment slip with your order. Payment at Star Piercing is also possible via e-bill. In addition to these payment options, you can also pay in advance, by credit card (Visa, Mastercard, Apple Pay, Google Pay, Samsung Pay), PayPal, TWINT and Postfinance.

Further information: Payment options

No, unfortunately it is not possible to pay in installments at Star Piercing - but it is not necessary, as we have no minimum order value and you can also order your dream jewelry from us for smaller amounts.

Unfortunately not, because we are a purely online store and can therefore only be found on the Internet. However, we don't have opening hours like normal stores and are always available for you!

Yes, Star Piercing offers tattoo accessories from GoldHemp: Tattoo care products

Shipping costs CHF 2 and free of charge from CHF 20

Further information: Shipping costs

The price of a piercing varies depending on the part of the body that is to be pierced.
For example, the price of a helix piercing is around 90 to 110 Swiss francs. The price for a belly button piercing, on the other hand, is around 100 to 120 Swiss francs.
It's best to ask a piercer you trust - they will give you good advice and an overview of the different prices and offers.

In principle, you can have a piercing in almost any part of your body. However, the most common piercings are usually found in the head area, i.e. in the ears, in the nose, on the eyebrows or on the tongue and lips.
You can also get intimate piercings in the genital area, piercings on the nipples or on the belly button.
If this selection is not enough for you, you can help yourself with fake piercings or dermal anchors. A dermal anchor is a piercing that is placed firmly under the skin and can be shaped using a screw-on attachment. As this piercing does not require a predestined location, you can in principle have it pierced anywhere on your body.

You should not get pierced in some cases: If your general health is not good, if you are pregnant, breastfeeding or have serious illnesses such as epilepsy, hemophilia, diabetes, heart disease or tumors. You should also not get a piercing if you regularly take blood-thinning medication or drugs or did so shortly before the piercing.
These blood-thinning agents include, among others: Aspirin, Marcumar, heparin, THC and alcohol.
If you want a piercing in your mouth, you should only have it pierced if you do not suffer from tooth decay, aphthae, inflammation or herpes. You should also not be undergoing dental correction treatment if you want to have a piercing on your tongue or lip.

Piercing studios in Switzerland will generally only pierce you once you have reached the age of 18 and are therefore considered an adult. The reason for this is that getting a piercing is fundamentally considered bodily harm, as certain parts of the body, such as the earlobe or nostril, are injured during the piercing process.
To ensure that the piercer is protected, they will normally only pierce you when you are of legal age.
However, there is one small exception: many piercing studios allow customers aged 16 and over to have the service if they have a signed declaration of consent from their parents. In some cases, you can also get a piercing at the age of 14, but only if your parents are present. Intimate piercings, on the other hand, can only be done when you are 18 or even 21 years old.

How painful you find getting a piercing is ultimately up to you, because we all have an individual perception of pain. So if you are very sensitive to pain anyway, you can assume that getting a piercing will not be the most pleasant situation in the world for you either.
However, there are piercings that are more or less painful when pierced. Many pierced people find piercing the earlobe the most pleasant. The belly button and lips, on the other hand, are somewhat more painful. Many people find piercings on the nostril or septum even more painful. Piercings in the eyebrow or tongue are also ranked higher on the pain scale. Piercings in the nipple and genital area are probably the most painful piercings.

No, Star Piercing is purely an online store for piercings and piercing accessories. This means that you won't find us in a store in the city center and therefore we can't personally make sure that you get pierced.
Look for a suitable and professional piercing studio in your region - you can then get the right jewelry to change in our online store!